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Custom background image on VVX

Valued Contributor

Re: Custom background image on VVX

I have solved the issue I was experiencing:


in phone%BWDEVICEID%.cfg:

     <bg.color.VVX300.selection bg.color.VVX300.selection="2,2" />
     <"" />
      <bg.color.selection bg.color.selection="2,2" />
      <"" />
      <bg.VVX300.color.selection bg.VVX300.color.selection="2,2" />
      <"" />
        <"" />
        <"" />

Then upload the 1.jpeg under the specific Identity/Device Profile Type as a new file (Broadworks).


This worked for me - hope this helps others........just dont forget to get the jpeg image right depending on VVX model.





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Message 11 of 13
Polycom Employee & Community Manager

Re: Custom background image on VVX

Hi Dave,


in my case the issue was not having the provisioning server setup.


If that is in place and you load a background screen via the Phones Webinterface it will be uploaded to the provisioning server and re-loaded once a phone reboots.


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 13
Occasional Visitor

Re: Custom background image on VVX

To upload image (not using web interface) via USB.

(Images must be JPG - may support other formats but this worked for me)

1. 'Quick format' USB to FAT32

2. Resize JPG to roughly 320x170

3. Add file to USB

4. Insert USB

5. Navigate to Settings >> Features >> Removable Storage >> Picture Frame, set background image

Message 13 of 13