• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, everyone.

 

I found this strange behavior from my Polycom phones lately.

I have configured the following chord-set for ring-back tone.

 

tone.chord.callProg.ringback.freq.1="440"
tone.chord.callProg.ringback.level.1="-20"
tone.chord.callProg.ringback.freq.2="480"
tone.chord.callProg.ringback.level.2="-20"
tone.chord.callProg.ringback.onDur="1000"
tone.chord.callProg.ringback.offDur="2000"
tone.chord.callProg.ringback.repeat="0"

It worked fine with "voIpProt.SIP.musicOnHold.uri" configured.


I removed MOH setting and made a call to the phone.

Then I could not hear any call progress tone although the phone was ringing.

And the progress tone got back when I restored MOH.

     

This was observed in SPIP 335 with USC 4.0.1B and SPIP 650 with USC 4.0.3F phones.

 

Any idea to resolve it will be appreciated.

Thanks.

2 REPLIES 2
HP Recommended

Hello Wonbon,

 

that parameter has absolutely nothing to do with call progress.

 

From the UCS 4.0.1 Admin Guide page 538:

 

A URI that provides the media stream to play for the remote party on hold. This parameter is used if reg.x.musicOnHold.uri is Null.

 

There is an issue with the tones at present since UCS 3.3.2 (from memory) up until the current UCS 4.x.x if the sound starts with a tone instead of a break.

 

Have a look at this search results => here <= and work with your Polycom reseller if further support is needed.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi, Steffen.

Thanks for the info and I'll look into it.

 

I know it is strange but really I could turn progressing tone on and off as I set MOH uri.

 

🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.