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Custom ringtones on SoundPoint IP phones

Occasional Visitor

Custom ringtones on SoundPoint IP phones

Hello Everyone!
Having an issue with adding customer ringtones to SoundPoint IP phones. I followed the directions in the Knowledge Base article and as a test used two WAV files and that worked fine, but when I added 8 more the phone got very slow, it would only pull the first 4 Sampled Audio entries and listed them with the filename (sound.wav) in the ringtone list, but the last 6 showed in the Ring Tone list of the phone as "RingXX" and they had the default ringtone. Did I build the file incorrectly, the config file is attached.

Thanks in advance.

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Polycom Employee & Community Manager

Re: Custom ringtones on SoundPoint IP phones

Hello @SilverBogan ,


Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:


  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here


Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


As outlined in the above FAQ post the phone, unlike a PC as an example, has only a limited amount of memory to load these files.


As you have not provided any details about the size of these I can only assume they are simply to large.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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