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Custom screen popup

Timothy Lytle

Custom screen popup

Is it possible on VVX devices to have a popup displayed in the screen of the device after a phone is rebooted,  like a Welcome message.


This is for nomadic users and e911 compliance,   we are looking to have the device warn the user that they need to update there location if they have moved the location of the device



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Polycom Employee & Community Manager

Re: Custom screen popup

Hello @Timothy Lytle ,


Welcome to the Poly Community.

There is no such feature built-in that I am aware of.


You could make use of the combination of:


Nov 24, 2014 Question: Can the Phone send Telephony Event Notifications?

Resolution: Please check => here <=




Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=


If no other volunteer has any other idea, and you are still not any further, please work with your reseller.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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