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‎05-08-2014 05:48 PM

HP Recommended

We are deploying both VVX400 & VVX600 phones, and are customizing the softkeys to clean the features up a bit.

 

We have some changes that we want to make depending on which model the phone is, we have been told you can specify this in the cfg file with something like "softkey.1.vvx600" for the feature, but have been unable to make this work. Does anyone have any success with something like this? The newcall button is one that we were trying to customize for example, and we can affect the change on both phones but only want it on one. Any insights??

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-09-2014 08:57 AM

HP Recommended

Hello speedin2000,

most of our Parameters are case sensitive.

 

<NewCall feature.enhancedFeatureKeys.enabled="1" softkey.feature.newcall.VVX600="0" />

 

Above will work

 

<NewCall feature.enhancedFeatureKeys.enabled="1" softkey.feature.newcall.vvx600="0" />

This example will not work 



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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6 REPLIES 6

‎05-09-2014 12:33 AM

HP Recommended

Hello speedin2000,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=


You may also want to check the matching Admin guide section Customizing Parameters for a Phone Model for your yet unknown software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-09-2014 06:24 AM

HP Recommended

Well first thank you, I did look at the admin guide but somehow did not see that now obvious heading.

 

I am on version 5.0.1 on the VVX series.

 

So if I wanted to disable the newcall button a VVX600, does this look right?  softkey.feature.newcall.vvx600=0

 

Or am I missing something? I can call just one feature correct? Or do I need to do the whole file? If I remove the .vvx600 section it will apply (but to both phone modesl, 500 & 600).

 

Thanks again

Was this reply helpful? Yes No

‎05-09-2014 07:09 AM

HP Recommended

Hello speedin2000,

 

not knowing if you are actually aware but any change to a softkey needs this as stated below:

 

Note: feature.enhancedFeatureKeys.enabled must be enabled (set to 1) to use the Configurable Soft Key feature

 

Above comment is from the admin guide.

 

Please check the FAQ here for more softkey examples:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-09-2014 07:32 AM

HP Recommended

Thank you Steffen, Yes I have that enabled in the config.

 

If I use this:

 

softkey.feature.newcall=0

 

I am able to remove the key, but it goes away on both models. I changed it to

 

softkey.feature.newcall.vvx600=0

 

and then it does not affect either model. Am I misunderstanding the proper syntax or how this is supposed to work?

 

Thank you again,

Was this reply helpful? Yes No

‎05-09-2014 08:57 AM

HP Recommended

Hello speedin2000,

most of our Parameters are case sensitive.

 

<NewCall feature.enhancedFeatureKeys.enabled="1" softkey.feature.newcall.VVX600="0" />

 

Above will work

 

<NewCall feature.enhancedFeatureKeys.enabled="1" softkey.feature.newcall.vvx600="0" />

This example will not work 



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-09-2014 09:14 AM

HP Recommended

Thank you so much for the support, that was it, I did not realize that the case had to capitals for the name. Thanks so much!!!

Was this reply helpful? Yes No
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