• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello speedstream,

Please work with your reseller so they can open a support ticket for you.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Also make sure you have your outbound proxy set. 

HP Recommended

Hello ,

non of this complex configuration is needed.

 

Simply follow this => here <= and then enable the D60 and register the handset.

 

If this fails please work with your Polycom reseller. The quicker a ticket is escalated the sooner our support team can look at this.

 

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

@api_cjohnson wrote:

Also make sure you have your outbound proxy set. 



The phone itself makes calls w/o issue... its been about a decade since I had an issue registering a Polycom of any sort.

the d60 handset is the problem child here it would seem. I did get the red x to go away when mapping line 1 & line 2 and setting line 1 to be default and 'shared' in the config file. however, the d60 doesn't ring and doesn't dial out as expected....the vvx600 does just fine.

 

at any rate here is the MAC 64:16:7f:04:04:57 it was sent to me from a reseller to put on our platform.....so unless they 'got it on ebay' i guess I'll tell them to return to manufacturing/sales for further support as Steffen suggested.

586
589
HP Recommended

I understand. I had the same issue until I used an outbound proxy for both lines.

HP Recommended

Hello Speedstream,

 

I have no internal record of 64167f040457 so could you double check with your customer?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Setting an outbound proxy definitely fixed it for me.

HP Recommended

It turned out setting the outbound proxy only fixed it temporarily. It seems sometimes changing the settings causes a line re-registration which then sometimes sparks the D60 in to life.

 

Anyway...I upgraded to the latest VVX410 firmware and all problems are now fixed.

HP Recommended

Hello Samuurai,

welcome back to the Polycom Community.

Could you kindly post the whole UC Software Version as weeks, month or years down the line nobody will know what version you used.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.