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D60 Deployment

Highlighted
Polycom Employee & Community Manager

Re: D60 Deployment

Hello speedstream,

Please work with your reseller so they can open a support ticket for you.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 19
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Advisor

Re: D60 Deployment

Also make sure you have your outbound proxy set. 

Message 12 of 19
Highlighted
Polycom Employee & Community Manager

Re: D60 Deployment

Hello ,

non of this complex configuration is needed.

 

Simply follow this => here <= and then enable the D60 and register the handset.

 

If this fails please work with your Polycom reseller. The quicker a ticket is escalated the sooner our support team can look at this.

 

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 19
Highlighted
Advisor

Re: D60 Deployment


@api_cjohnson wrote:

Also make sure you have your outbound proxy set. 



The phone itself makes calls w/o issue... its been about a decade since I had an issue registering a Polycom of any sort.

the d60 handset is the problem child here it would seem. I did get the red x to go away when mapping line 1 & line 2 and setting line 1 to be default and 'shared' in the config file. however, the d60 doesn't ring and doesn't dial out as expected....the vvx600 does just fine.

 

at any rate here is the MAC 64:16:7f:04:04:57 it was sent to me from a reseller to put on our platform.....so unless they 'got it on ebay' i guess I'll tell them to return to manufacturing/sales for further support as Steffen suggested.

586
589
We have enough youth, how about a fountain of smart?
Message 14 of 19
Highlighted
Advisor

Re: D60 Deployment

I understand. I had the same issue until I used an outbound proxy for both lines.

Message 15 of 19
Highlighted
Polycom Employee & Community Manager

Re: D60 Deployment

Hello Speedstream,

 

I have no internal record of 64167f040457 so could you double check with your customer?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 19
Highlighted
Occasional Advisor

Re: D60 Deployment

Setting an outbound proxy definitely fixed it for me.

Message 17 of 19
Highlighted
Occasional Advisor

Re: D60 Deployment

It turned out setting the outbound proxy only fixed it temporarily. It seems sometimes changing the settings causes a line re-registration which then sometimes sparks the D60 in to life.

 

Anyway...I upgraded to the latest VVX410 firmware and all problems are now fixed.

Message 18 of 19
Highlighted
Polycom Employee & Community Manager

Re: D60 Deployment

Hello Samuurai,

welcome back to the Polycom Community.

Could you kindly post the whole UC Software Version as weeks, month or years down the line nobody will know what version you used.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 19 of 19