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D60, one station, multiple handsets, different extensions

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Occasional Visitor

D60, one station, multiple handsets, different extensions

I've recently purchased a D60 for testing and I'm trying to determnine if a certain configuration is possible with multiple handsets. 

 

Currently I have the D60 base and one handset paired with a VVX 601. Works great. The D60 has the duplicate extension of the 601. 

 

Can I had 4 more handets that function the same way as this configuration, but those 4 other handsets have the extension of 4 different phones, and still the one base station? 

 

If possible, how? 

 

Using Asterisk if that matters. 

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: D60, one station, multiple handsets, different extensions

Hello @seanmh ,

 

Welcome to the Poly Community.

 

Yes the handsets can have different registrations from the VVX.

 

May 04, 2016 Question:Are there any known VVX D60 Wireless Handset Limitations or how do I pair a D60 to a VVX?

Resolution: Please check => here <= 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: D60, one station, multiple handsets, different extensions

How is this configured? Does the line registration on the d60 need to have the same registration (server, id, pass) as the phone it's mimicing? Any specifics are greatly appreciated because I couldn't figure out how to accomplish this from the documentation, forums, KB or playing around with the settings. 

Message 3 of 6
Polycom Employee & Community Manager

Re: D60, one station, multiple handsets, different extensions

Hello @seanmh ,

 

the linked FAQ post shows that you have a matrix with simply assigning individual lines to either the handset or VVX or both.

 

Every line can have a different server.

 

If you struggle with this please raise a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: D60, one station, multiple handsets, different extensions

Thanks for the followup. 

 

The confusing part is where the lines are configured. Does the phone that the D60 base station is plugged into, need to have these additional lines configured on itself? If I need to configure the lines on the D60 base station, won't doubling up on the registration cause problems (i.e. the secondary deskphone has the same registration as the D60 line 2)? 

 

Should I send ethe MAC here or via another method? 

Message 5 of 6
Polycom Employee & Community Manager

Re: D60, one station, multiple handsets, different extensions

Hello @seanmh ,

 

No line configuration is actually done on the VVX D60. All configuration has to be done on the "host" VVX phone.

 

A Mac address, as already outlined, will help me identify the relevant reseller who is your Tier 1 support contact and can train you on the product usage.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6