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DHCP Option 160/161 URN/URL for Resource Manager

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Advisor

DHCP Option 160/161 URN/URL for Resource Manager

Apologies if this is answered else where, but having read through various posts I couldn't find the answer.

 

We are going to use RPRM as the provisioning server for our VVX and Trio's and define the DHCP Option 160 & 161 to direct the devices to it.

 

Does the option need to record the URN or URL?

 

https://sfbprovisioning.companynetwork.com/phoneservice/configfiles

sfbprovisioning.companynetwork.com/phoneservice/configfiles

https://sfbprovisioning.companynetwork.com

 

 

 

Message 1 of 15
1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: DHCP Option 160/161 URN/URL for Resource Manager

Hello Patrick ,

We usually list these => here <=

 

Example here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 15
14 REPLIES 14
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Polycom Employee & Community Manager

Re: DHCP Option 160/161 URN/URL for Resource Manager

Hello Patrick ,

welcome back to the Polycom Community.

Usually the FQDN or IP aka:

 

https://10.252.122.65/phoneservice/configfiles/

HTTP works out of the Box and HTTPs either needs your own certificate signed by one of the compatible ones the phone has on it or disable Common Name Validation.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 15
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Advisor

Re: DHCP Option 160/161 URN/URL for Resource Manager

Steffen

 

Is there a list of CA's the vvx and Trio devices support out-of-the-box?  If the DHCP Option is to enable automatic provisioning then the device needs to connect to the RPRM server to make that first connection so that we can then push down the approporiate configuration file and software version.

 

Message 3 of 15
Highlighted
Polycom Employee & Community Manager

Re: DHCP Option 160/161 URN/URL for Resource Manager

Hello Patrick ,

We usually list these => here <=

 

Example here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 15
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Advisor

Re: DHCP Option 160/161 URN/URL for Resource Manager

Thank you for the link - Just what I was looking for.
Message 5 of 15
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Frequent Visitor

Re: DHCP Option 160/161 URN/URL for Resource Manager

Hi Steffan -

Is this the same path that should be used with the mr.bg.url attribute?

I'm trying to set a custom background our OCM team created to help us better drive adoption by placing the "quick and dirty" connection steps directly on the screen.

Thanks!

-Derek

Message 6 of 15
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Polycom Employee & Community Manager

Re: DHCP Option 160/161 URN/URL for Resource Manager

Hello Derek,

 

no that would be this as an example:

 

[https://username:password@rprm.fqdn.addresss/phoneservice/configfiles/resources/filename.jpg]

Simply look at the Trio-Display-CustomBackground-Template Configuration Profile.

 

Best Regards

 

Steffen Baier

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 15
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Advisor

Re: DHCP Option 160/161 URN/URL for Resource Manager

Having finally got the certificates in place on the RPRM server and got the devices provisioning when manually configured, we still have issues with DHCP Option 160/161

 

What DHCP has is :

[https://username:password@rprm.fqdn.net/phoneservice/configfiles] matching the entries in the phone provisioning fields but we get an error reported:

"File transfer failed due to curl error code:22 and respCode:401"

The post above sugests that the username&password is needed to authenticate but a 401 sugests a file access issue.

Anyone have a similer issue with the DHCP Options?

 

Message 8 of 15
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Polycom Employee & Community Manager

Re: DHCP Option 160/161 URN/URL for Resource Manager

Hello @Patrick-J,

welcome back to the Polycom Community.

  • Did you get an external certificate which matches what is already included on the Phone?
  • Have you lowered the CURL logging to see what actual error you get?
  • Does the phone have a valid time source ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 15
Highlighted
Advisor

Re: DHCP Option 160/161 URN/URL for Resource Manager

Steffen

 

  • Did you get an external certificate  . . . ? - Yes we have a Thawte certificate in place and all certificate error messages have disapeared from the logs.
  • Have you lowered the CURL logging . . ? - CURL set to Debug and the details are in the excerpt below
  • Does the phone have a valid time source ? - Yes

 

 

Log excerpt from VVX restart after logging cleared and no config settings made after factory reset.

Picking up on the last line of the certificate validation . . . . . .

 

0706134814|curl |3|00|  SSL certificate verify ok.
0706134814|curl |3|00|SSLv2, Unknown (23):
0706134814|curl |1|00|HEADER_OUT: GET /phoneservice/configfiles/000000000000-directory.xml HTTP/1.1
...
0706134814|curl |3|00|SSLv2, Unknown (23):
0706134814|curl |1|00|HEADER_IN : HTTP/1.1 401 Unauthorized
0706134814|curl |1|00|HEADER_IN : Server: Apache-Coyote/1.1
0706134814|curl |1|00|HEADER_IN : X-Powered-By: RealPresence Resource Platform
0706134814|curl |1|00|HEADER_IN : Cache-Control: no-cache
0706134814|curl |1|00|HEADER_IN : Pragma: No-cache
0706134814|curl |1|00|HEADER_IN : Expires: Thu, 01 Jan 1970 00:00:00 GMT
0706134814|curl |1|00|HEADER_IN : X-Frame-Options: SAMEORIGIN
0706134814|curl |1|00|HEADER_IN : X-Content-Type-Options: nosniff
0706134814|curl |1|00|HEADER_IN : X-XSS-Protection: 1; mode=block
0706134814|curl |1|00|HEADER_IN : Strict-Transport-Security: max-age=31536000; includeSubDomains;
0706134814|curl |1|00|HEADER_IN : WWW-Authenticate: Basic
0706134814|curl |1|00|HEADER_IN : Transfer-Encoding: chunked
0706134814|curl |1|00|HEADER_IN : Date: Fri, 06 Jul 2018 12:48:14 GMT
0706134814|curl |1|00|HEADER_IN :
0706134814|curl |3|00|SSLv2, Unknown (23):
0706134814|curl |3|00|Ignoring the response-body
0706134814|curl |3|00|Connection #0 to host rprm-hdvc.greenlnk.net left intact
0706134814|curl |3|00|Issue another request to this URL: '** not displayed **'
0706134814|curl |3|00|Re-using existing connection (#0) with host rprm-hdvc.greenlnk.net
0706134814|curl |3|00|Connected to rprm-hdvc.greenlnk.net (10.10.10.10) port 443 (#0)
0706134814|curl |3|00|Server auth using Basic with user 'PlcmSpIp'
0706134814|curl |3|00|SSLv2, Unknown (23):
0706134814|curl |1|00|HEADER_OUT: GET /phoneservice/configfiles/000000000000-directory.xml HTTP/1.1
...
0706134814|curl |3|00|SSLv2, Unknown (23):
0706134814|curl |1|00|HEADER_IN : HTTP/1.1 401 Unauthorized
0706134814|curl |1|00|HEADER_IN : Server: Apache-Coyote/1.1
0706134814|curl |1|00|HEADER_IN : X-Powered-By: RealPresence Resource Platform
0706134814|curl |1|00|HEADER_IN : Cache-Control: no-cache
0706134814|curl |1|00|HEADER_IN : Pragma: No-cache
0706134814|curl |1|00|HEADER_IN : Expires: Thu, 01 Jan 1970 00:00:00 GMT
0706134814|curl |1|00|HEADER_IN : X-Frame-Options: SAMEORIGIN
0706134814|curl |1|00|HEADER_IN : X-Content-Type-Options: nosniff
0706134814|curl |1|00|HEADER_IN : X-XSS-Protection: 1; mode=block
0706134814|curl |1|00|HEADER_IN : Strict-Transport-Security: max-age=31536000; includeSubDomains;
0706134814|curl |3|00|Authentication problem. Ignoring this.
0706134814|curl |1|00|HEADER_IN : WWW-Authenticate: Basic
0706134814|curl |1|00|HEADER_IN : Transfer-Encoding: chunked
0706134814|curl |1|00|HEADER_IN : Date: Fri, 06 Jul 2018 12:48:14 GMT
0706134814|curl |3|00|The requested URL returned error: 401
0706134814|curl |3|00|Closing connection #0
0706134814|curl |3|00|SSLv2, Unknown (21):
0706134814|curl |3|00|SSLv3, TLS alert, Client hello (1):
0706134814|curl |3|00|successfully set certificate verify locations:
0706134814|curl |3|00|  CAfile: /ffs0/ca1.crt
  CApath: none

 

It would seem to be around authentication but using the same username and password when entering them into the device.prov.user and device.prov.password in the config which works.

 

Message 10 of 15