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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear Community,

 

I have an IP550 Phone which I would like to connect to a Satcom terminal.

Upon connection after a period of time (during network initializing), the IP550 showed "DHCP failed".

I then connected a PC to the same terminal port, from which I was able to receive an IP address.

I then connected the IP550 to a Cisco router in the lab - after 10 seconds, the phone received an assigned IP address.

Is there a way I can do to the phone to receive an IP address from the Satcom terminal?

 

Thanks for your help.

1 REPLY 1
HP Recommended

Hello Arsene,

welcome to the Polycom Community.

 

I am unsure what a Satcom terminal is but by testing the unit against another router / DHCP server you already verified that it is not defective.

 

You would need to setup a spanned port or a hub and get a wireshark trace to see why the Bootp process fails.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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