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DIAL from Corporate Directory

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DIAL from Corporate Directory

So I have the corporate directory lookup working in our Windows environment (caveat the Polycom user had to be in the A/D root, not the Users subtree). 

So I do see that the LDAP query populates the search results correctly and shows me names and phone numbers for my users  -- But I don't have a DIAL button as is depicted in the Admin Guides.  Unfortunately, the provider who supplied/manages these phones seems pretty clueless as to why this is as they have never used the LDAP query with any other customer before us.


What I see for buttons after a sucessful directory search is


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My phone is a VVX 411 with no additive licensing or applications.


File sip.ld



Any thoughts as to how to get the DIAL button to show up?    I'm thing it is either a license issue, or something like a features.cfg file on the provider's server that needs tweaking.  But it's been four months and we're running out of patience, so I'm asking here.


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Polycom Employee & Community Manager

Re: DIAL from Corporate Directory

Hello @DaveWilga,

welcome to the Polycom Community.


First of all the Software you are using is no longer supported by Polycom for End Customers.


A current version would be 5.7.0, 5.6.1, 5.5.3 or 5.4.7 instead.

In addition the community's VoIP FAQ contains this post here:


Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=

The above shows an example configuration and how to troubleshoot this. 


I suggest you post some logs and your used configuration once you are running a currently supported version.


You can also always raise a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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