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DND Feature & Presence for Polycom VVX 300, 450, 500, and 600

Polycom Employee & Community Manager

Re: DND Feature & Presence for Polycom VVX 300, 450, 500, and 600

Hello @KyleR ,

 

As already stated please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Aug 06, 2013 Question: How can I use the Buddy Watch feature?

Resolution: Please check => here <=

 

The next step, if nobody from the community has any other ideas is to raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

 

Allnet GmbH sold this uni back in 20/04/2017 so the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 11 of 14
Advisor

Re: DND Feature & Presence for Polycom VVX 300, 450, 500, and 600

Steffen,

 

i dont need the Buddy Watch feature, i need automatically when i add a speed dial key to recognize not just the BUSY or RINGING, i need it to recognize that the DND is active similar to the busy.

is it doable please? (attached example)

 

Thanks

Polycom Employee & Community Manager

Re: DND Feature & Presence for Polycom VVX 300, 450, 500, and 600

Hello @KyleR ,

 

from the attached photos it looks like you are using BLF / Busy Lamp Field (an backup would have provided us with this detail) and as already advised this is not possible.

 

The above is based on assumption as the minimum required data still has not been provided.

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 13 of 14
Highlighted
Advisor

Re: DND Feature & Presence for Polycom VVX 300, 450, 500, and 600

i appreciate your help

Message 14 of 14