Plantronics + Polycom. Now together as Poly Logo

DND-Server Control

Frequent Advisor

DND-Server Control

Hi, all.

Is there any list of SIP-servers, that support server-based DND? And is there any explanation, how this feature works?

My goal is to make this scheme:

When I press DND on phone, I want phone to dial speceific extension, for example, *87 (On this extension PBX will know, that phone is in DND state), and somehow puts on phone screen specific icon, that user can control it visaully.

When I press DND once again, phone to dial speceific extension (can be same, but better is to be separate), for example, *89 and PBX puts phone in "online" and somehow tells phone to change on-screen display icon.

Can it be done via Polycom phones? (Mostly using SPIP 335)

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: DND-Server Control

Hello Samael,

 

I do not believe that we hold a public overview and you would need to liaise with a Polycom Sales engineer via your Polycom reseller.

 

The FAQ contains this post here:

 

Jun 07, 2012 QuestionHow can I add a server based DND / Do not disturb and / or Call Forward?
Resolution: Please check => here <=

 

Polycom officially supports Device Feature Key Synchronization signaling in order to set a server based Do Not Disturb or Call Forwarding status.

 

 

The above post has an document attached outlining this in detail.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Frequent Advisor

Re: DND-Server Control

Server-side DND and call forward does not currently work with Asterisk. ECMA-323 support is not yet available.

 

See this issue: https://issues.asterisk.org/jira/browse/ASTERISK-13145

Message 3 of 4
Frequent Advisor

Re: DND-Server Control

Ok, I'll raise a ticket, if there is any way of this solution, I will post it here, cause this feature is really widely-used (as I know)

Message 4 of 4