Hello Killean07,
welcome to the Polycom Community.
A very good starting point for any new discussion is to provide basic information about the setup your customer utilizes.
This should include the following:
- The hardware that is being used.
I.e. Phone types etc.
- The software that is running on the Phones
- The call server that is being used.
Above all is a minimum requirement in order to be able to provide an answer.
If the phone is just using the local DND functionality then the monitoring users would not show the change as the DND is not being controlled by the call server.
If a server controlled DND functionality is being used I would expect to see this on a monitored BLF user.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
