DTMF Dialing on Polycom SoundStation IP 5000

Anonymous · ‎05-31-2012

The Polycom SoundStation IP 5000 that we are using is setup and configured correctly. Everything seems to work just fine except for DTMF dialing for bridge numbers and some gotomeeting numbers.

The strange thing here though, is that it tends to work for some new gotomeeting numbers I setup on the fly. However, for some of the older gotomeeting numbers that we for conference calls, the passcode is not registered b/c the DTMF doesn't seem to pass through.

Please help.

BP

SteffenBaierUK · ‎05-31-2012

Hello Patel,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system

Resolution: Please check => here <=

Have you checked above if you need inbound or outbound DTMF on the Number you are calling?

Try to troubleshoot using Wireshark as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-01-2012

DTMF dialing works for some numbers though, but then not for others.

Can someone explain to me why this would happen?

SteffenBaierUK · ‎06-01-2012

Hello,

as explained in my original reply. Setup a spanned port, make a wireshark trace with a call to a number that DTMF works and then a call to a Number where it does not.

Compare the calls and check if the phone did send DTMF.

It may be a codec thing as some codecs do not transmit DTMF very well.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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