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DTMF problems with SoundStructure Interface Cards

Gary Hicks
Occasional Visitor

DTMF problems with SoundStructure Interface Cards

We just recently upgraded from Cisco CallManager 8.6 to Cisco CallManager 11.5  We have 4 Soundstructure interface cards and they are not passing DTMF on calls (ie putting pin in for a conference bridge).

 

Has anyone else had that issue and if so any suggestions on what to look for either on the Soundstructure's web interface, or the configuration on CUCM.

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SteffenBaierUK
Polycom Employee & Community Manager

Re: DTMF problems with SoundStructure Interface Cards

Hello Gary,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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