Plantronics + Polycom. Now together as Poly Logo

Default FLK configuration if no csv is present

Occasional Contributor

Default FLK configuration if no csv is present

Hi there I am running
Polycom UC Software - Polycom VVX 410 / 411 Phones with FTP Provisioning Server

I want to know if it's possble to load a default 0000000000.csv for my FLK if no user specific file exists on the provisioning server?

This way new users would have some FLK enables by default for some key services / numbers (e.g. HR, Account, Sales etc)



Message 1 of 2
Polycom Employee & Community Manager

Re: Default FLK configuration if no csv is present

Hello @haspden ,


Welcome to the Poly Community. we usually expect users to provide this:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


We only use a CSV file for Skype for Business but you have posted your query in the openSIP section.


Please provide us with more details so we can answer accordingly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2