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Default Pickup Line

Occasional Contributor

Default Pickup Line

I have a polycom spip 550 V.4.0.9 and VVX 300 V 5.2.0 with sevral registrations but I use only line 1 as default,


what happens is when line 3 is ringing and I want to make a new call on line 1, I pick up the headset and line 3 picks up the call,

or somtimes when making a new call I pick up the phone and the call goes out from line 2 3 without any confirmation, 


I know that it can be done by pressing the BLF keys for the lines but I want to know if there is any possiblitys that I should be able anytime I pick up the handset it should go to line 1 by default.

Message 1 of 2
Polycom Employee & Community Manager

Re: Default Pickup Line

Hello MoSH,

The community's VoIP FAQ contains this post here:

Jan 22, 2014 Question: How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.


You may also want to look at the call.stickyAutoLineSeize or the call.stickyAutoLineSeize.onHookDialing parameters in the relevant Admin Guide.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2