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Default line key

Occasional Visitor

Default line key

Hi All,


I have a Polycom 650 working with Asterisk.


The phone is configured with 2 line keys, the top one is used for inbound calls, the second one is for outbound calls.

When I press the 'New Call' button on the handset I need the second line key to be activated for an outbound call, currently the top line key is activated.  Is there a setting on the phone or one of the xml files for doing this.


Message 1 of 3
Polycom Employee & Community Manager

Re: Default line key

Hello Ian, 


Hello and welcome to the Polycom Community.

I am not fully aware of the Roadmap for future releases and if a selectable/default Line Key is implemented in any of the upcoming Releases.


Best Idea at this moment is to work with your Polycom Reseller and get them to raise a Feature Request


That way the interest for certain features gets highlighted to the relevant product managers. 


Best Regards 


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Default line key

Have you found a fix for this? I have the exact same issue.

Message 3 of 3