• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-09-2014 12:55 AM

HP Recommended

Hi there,

I have the PDC 1.0 installed on my desktop and have a connection with the VVX500 made (the button is red / gray).
But I see nothing on the desktop which could have to do with the VVX500.
Do I look the VVX screen on the desktop?

Does anyone have an idea what I'm doing wrong?

Thank you Greeting Günter

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2014 03:22 AM

HP Recommended

Hello Günter,,

there is no Outlook connectivity directly by Polycom and you would need to check for third party solutions.

 

I am not sure what you mean by subscriber number status but we do offer BLF or Buddy Watch.

 

I suggest you check out the VoIP FAQ 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎07-09-2014 01:27 AM

HP Recommended

Hello Günter,

 

The PDC simply enables you to use your mouse and keyboard with the VVX phone.

 

Just move the mouse pointer to the right or left (depending how you set this up) beyond the screen border and it will appear on the VVX screen.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-09-2014 01:44 AM

HP Recommended

Hi there,

it worked.
Is there a desktop solution for the VVX500? (Use Outlook phone books, subscriber number status, etc.)

 

Thanks.

Was this reply helpful? Yes No

‎07-09-2014 03:22 AM

HP Recommended

Hello Günter,,

there is no Outlook connectivity directly by Polycom and you would need to check for third party solutions.

 

I am not sure what you mean by subscriber number status but we do offer BLF or Buddy Watch.

 

I suggest you check out the VoIP FAQ 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-10-2014 12:12 AM

HP Recommended

Good Morning,

 

support the VVX500 the TAPI Funktion?

When I think about the TAPI driver can make calls via Outlook and it would be a good solution for the phone book.

 

Thanks alot Günter

Was this reply helpful? Yes No

‎07-10-2014 12:46 AM

HP Recommended

Hello Günter,

Like I mentioned above there is no solution from Polycom that enables any aitomated telephony functionality in conjunction with a PC.

 

We have a local phone book in XML format or integrate with LDAP.

 

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=

 

Above FAQ post explains how you could implement a solution to do so but you would require someone or yourself to program this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.