Solved: Device resetting via Provisioning for SIP 3.3.2 - HP Support Community

Anonymous · ‎08-28-2014

Hi ,

Our current UC enviroment has all device is 3.3.2 with central Provisioning and I am trying to force it to upgrade to 4.0.7 via change in DHCP settings for devices from a specific location.

The problem I find here is I need to manually set 'Reset dev. settings' or Key Combination to get new DHCP settings. Any other way do it from central Provisioned devices by changing config files?

Thanks.,

SteffenBaierUK · ‎08-28-2014

Hello Ganesh,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

Above explains how to use the SIP Notify Check-Sync in order to prompt the phone to check for its new configuration.

If you enable a reboot on Check-Sync, by changing your configuration file, you can send the above explained and the phone will reboot and used the DHCP process to get an IP and therefore find the new server and will update.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎08-28-2014

Hello Ganesh,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

Above explains how to use the SIP Notify Check-Sync in order to prompt the phone to check for its new configuration.

If you enable a reboot on Check-Sync, by changing your configuration file, you can send the above explained and the phone will reboot and used the DHCP process to get an IP and therefore find the new server and will update.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Device resetting via Provisioning for SIP 3.3.2

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