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Dial Plan, it dials * immediately before I enter speed dial number after *

Occasional Visitor

Dial Plan, it dials * immediately before I enter speed dial number after *



I have a problem with my polycom dial plan.


For Callcentric service, I need to dial *7501, *7502, etc to reach myphone book speed dial numbers but as soon as I push button for * (star), phone dials it and I get error message as there is no valid number like *


My dial plan is as below: (I think Polycom's default dial plan)




As I experience that entering full speed dial (*7501) and then pushing DIAL soft key works well, I realized, I have to do something to dial plan to prevent dialing * until I enter rest of speed dial numbers.

Please help me :)

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Polycom Employee & Community Manager

Re: Dial Plan, it dials * immediately before I enter speed dial number after *

Hello ,

welcome to the Polycom Community.

This is simply because an entry for special characters like " * " is not present in the standard digitmap as explained in the FAQ post her:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


There are already plenty of post regarding this within the community that should explain this as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2