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Dial Plan on IP321

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Occasional Contributor

Dial Plan on IP321

Hi,

 

We have Polycom 321 phones deployed in the UK and have an issue where if a line is siezed before dialling (i.e. user picks up handset and then dials number) the call is attempted after 3 digits.

 

What parameter is required in the config file to change this to a time out of say 5 seconds?

 

Also, I have been unable to locate the parameter to limit numbers of calls per line on the same handset.

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Polycom Employee & Community Manager

Re: Dial Plan on IP321

Hello icsnettech,

 

Welcome to the Polycom Support Community.

 

The Admin Guide and Software for your Phone can be found => here <=

 

Quote from the UCS 3.3.0 Admin Guide:

 

Page A - 38

 

dialplan.digitmap.timeOut


string of positive integers separated by "|"


Timeout in seconds for each segment of digit map.Note: If there are more digit maps than timeout values, the default value of 3 will be used.If there are more timeout values than digit maps, the extra timeout values are ignored.

 

The Amount of 3| Entries depends on the amount of | seperated sequences in the dialplan.digitmap

 

Both values can be changed via the Web Interface or a Configuration File loaded from a provisioning server.

 

The UCS Admin Guide explains the digitmap setup and the Phones come with a US Dialplan from Factory.

 

Example:

 

[9]99|*xx|[0]xxxxxxxxxx|[4]xxx|

 

[9]99 = 999 is a valid rule

*xx = Two digits preceded by an asterisk is valid (used for feature codes)

[0]xxxxxxxxxx = UK National numbers i.e. 11 digits first digit being a 0.

[4]xxx = Your internal extention range i.e. 4 digit number starting with a 4.

 

(example from another community Forum)

 

Please work with your Polycom Reseller if you need further support.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 5 of 5
4 REPLIES 4
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Polycom Employee

Re: Dial Plan on IP321

You need to modify the dialpal.digitmap parameter. Look in the site.cfg template file.

 

To limit the calls per line, check out call.calls.perLineKey .

Message 2 of 5
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Occasional Contributor

Re: Dial Plan on IP321

What does the 3|3|3|3|3|3 digit timeout mean?

 

Is it 3 seconds timout and if so why repeated 6 times?

Message 3 of 5
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Occasional Contributor

Re: Dial Plan on IP321

Also, my actual digit map is set as [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT

 

Basically, I want to be able to dial a 4 digit extension number or an 11 digit local / national number or in fact an international number in full and then after a timeout of 3 seconds for the phone to send the call.

Message 4 of 5
Highlighted
Polycom Employee & Community Manager

Re: Dial Plan on IP321

Hello icsnettech,

 

Welcome to the Polycom Support Community.

 

The Admin Guide and Software for your Phone can be found => here <=

 

Quote from the UCS 3.3.0 Admin Guide:

 

Page A - 38

 

dialplan.digitmap.timeOut


string of positive integers separated by "|"


Timeout in seconds for each segment of digit map.Note: If there are more digit maps than timeout values, the default value of 3 will be used.If there are more timeout values than digit maps, the extra timeout values are ignored.

 

The Amount of 3| Entries depends on the amount of | seperated sequences in the dialplan.digitmap

 

Both values can be changed via the Web Interface or a Configuration File loaded from a provisioning server.

 

The UCS Admin Guide explains the digitmap setup and the Phones come with a US Dialplan from Factory.

 

Example:

 

[9]99|*xx|[0]xxxxxxxxxx|[4]xxx|

 

[9]99 = 999 is a valid rule

*xx = Two digits preceded by an asterisk is valid (used for feature codes)

[0]xxxxxxxxxx = UK National numbers i.e. 11 digits first digit being a 0.

[4]xxx = Your internal extention range i.e. 4 digit number starting with a 4.

 

(example from another community Forum)

 

Please work with your Polycom Reseller if you need further support.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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