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Dial tone during dialing

Occasional Visitor

Dial tone during dialing

I'm totally new to Polycom phones and don't even know what to search for.


There is an issue with our Polycom SoundStation 6000 IP phones.
These phones are connected to an Avaye IP Office phone system (V10 (18))
When dialing either phone from speakerphone (after pressing Call Key) it returns to dial tone after 10 digits (including 9 for outside line: 9131244455). We can still continue typing numbers and when we click "Send" it goes, yet our users get confused. We'd like to not have dialtone in the midst of dialing.
When dialing before pressing the Call Key and then pushing the Call Key, the number dials and works fine.
Per the recommendation of our phone vendor, I added the following string:
After entering the string, when I dial off-hook it drops to dial tone after 3 keys when dialing off hook (Call Key pressed BEFORE dialing)
Also I would like the Polycoms to work like all our phones where users can just pick up the handset (push the Call Key BEFORE dialing) and dial their numbers (3 digit internal extension and up to 12 digits for external) without having to push the send button on the Polycom LCD.
Please let me know if you have any questions.
Any help programming these phones is greatly appreciated.

Message 1 of 3
Polycom Employee & Community Manager

Re: Dial tone during dialing

Hello Layne,

welcome to the Polycom Community.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.


I can only suggest to check the Digit Map FAQ post => here <=


Above post highlights the functionality dialplan.impossibleMatchHandling.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Dial tone during dialing

This is what seemed to work for me:

Digitmap: [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxxx|[2-9]xxxxxxxxxxx|[2-9]xxxT|xxxT|*xx*xT|*xxT
Digitmap Timeout: 2|2|3|6|6|3|3|3|3

Does anyone see anything wrong with my syntax, etc?


Message 3 of 3