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Dial zero and the Digitmap

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Occasional Visitor

Dial zero and the Digitmap

 

We are using vvx500/501 phones and connecting to RingCentral. RingCentral states that the supported firmware is 5.4.2.6722 which we are currently running. Apparently, RingCentral does not support zero as an extension. We are attempting to use the Digitmap to replace the dialed zero with extension 5700.

 

The original Digitmap:

   [2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

 

I have tried various combinations of strings to no avail.

e.g.

Replace dialed zero

   [2-9]11|R0R7560R|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

   [2-9]11|R0R7560RT|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

 

Prepend digits to the dialed zero

   [2-9]11|RR756R0|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

   [2-9]11|RR756R0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

 

In all cases RingCentral replys with an intercept treatment stating that an incorrect extension was dialed.

 

Is what we are trying to do (reach extension 5700 if someone dials zero) possible using the Digitmap, and if so what would be the appropriate string to use? Alternatively, would there be another method to accomplish the stated goal?

 

 

 

Message 1 of 6
5 REPLIES
Polycom Employee & Community Manager

Re: Dial zero and the Digitmap

Hello @MikeSchock,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


The above shows you how to setup a digitmap and how to troubleshoot this as it has logging suggestions for this.

 

In addition do you dial this on hook or off hook?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Dial zero and the Digitmap

I respect your time and would not want to waste it by having you answer a question that had already been resolved. Prior to posting, I researched the issue we are having. I read the posts that that appeared to pertain to the symptom we are experiencing and in those posts I read the same response that you posted to me. The cut & paste responses are extremely frustrating. I would expect that by reading my post it would have been evident that I have at least a rudimentary understanding of the Digitmap and that the problem may be beyond the scope of the links provided in your reply. It brings into question whether my post was actually read.

 

So please, no more Cut & Paste replies. Let's begin to have an actual dialog.

 

The log level limit for Support Objects was set to Event 1 via:

   Polycom vvx501 web interface-->Settings-->Logging-->Module Log Level Limits-->Support Objects--> Event 1

 

A test call was placed dialing the digit zero using the following Digitmap:

   [2-9]11|R0R5700RT|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|+x.T

 

After 3 seconds intercept treatment was heard stating that an incorrect extension was entered.

 

The logs were viewed using:

   Polycom vvx501 web interface-->Diagnostics-->View & Download Logs (Log File Type=App - Log Level Filter=All)

However, there were no entries containing '[SoDigitMapElementC]' or anything 'DigitMap' for that matter.

 

Suggestions?

Message 3 of 6
Occasional Visitor

Re: Dial zero and the Digitmap

The above test was performed both by lifting the handset as well as using speaker phone.

Message 4 of 6
Occasional Visitor

Re: Dial zero and the Digitmap

Also, 5700 is our operator extension, 7560 is the test phone in our lab. Both have been tried with the same result.

Message 5 of 6
Polycom Employee & Community Manager

Re: Dial zero and the Digitmap

Hello @MikeSchock,

You can wait for other community members to try and help you or open a Support Ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 6