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Dialing 911 vs 9911

shazamm
Member

Dialing 911 vs 9911

Hi,

 

I have a customer that would like to dial only 9911 (not 911).  Am i missing something in the dialplan below that is allowing the 911 call to go through?

 

 

 

<dialplan dialplan.applyToCallListDial="0">
    <dialplan.digitmap dialplan.digitmap="9911|9,[2-8]11|90T|+9,011xxx.T|9,0[2-9]xxxxxxxxx|9,1[2-9]xxxxxxxxx|9,[2-9]xxxxxxxxx|173xxxxx|9,[2-9]xxxxxxT|0xxx|1[0-6]xx|1[8-9]xx|17[0-2]xx|17[4-9]xx|173xT|[2-8]xxx|1xT|2xT|3xT|7xT|#xx[#T]|*xx.[#T]" />
  </dialplan>
 
 
<dialplan>
<dialplan.routing>
<dialplan.routing.emergency dialplan.routing.emergency.outboundIdentity="" dialplan.routing.emergency.preferredSource="ELIN"
dialplan.routing.emergency.1.description="Emergency" dialplan.routing.emergency.1.value="9911" dialplan.routing.emergency.1.server.1]"1" />
</dialplan.routing>
</dialplan>

 

Message 1 of 9
8 REPLIES 8
shazamm
Member

Re: Dialing 911 vs 9911

i think i need to clarify this...with that dialplan, they are being allowed to dial both 911 and 9911.

Message 2 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Dialing 911 vs 9911

Hello shazamm,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition your example contains an error:

 

dialplan.routing.emergency.1.server.1]"1" />

 

should be

 

dialplan.routing.emergency.1.server.1="1" />

 

In addition:

 

  • Is this a normal SIP server or LYNC ?
  • Is this on hook or off hook dialing?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 9
shazamm
Member

Re: Dialing 911 vs 9911

I have corrected my typo but no change.  This is a normal SIP server and the customer reports that they can dial either on whether on or off hook.

Message 4 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Dialing 911 vs 9911

Hello shazamm,


firstly the Digitmap is only applied if the number is dialled off hook.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

The above FAQ post can be utilized to troubleshoot the Off Hook dialing issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
shazamm
Member

Re: Dialing 911 vs 9911

Hi,  we have an ACME SBC that i think is where we are going to block the 911 dialing at.  Thanks for the assistance.

Message 6 of 9
wagnco01
Occasional Visitor

Re: Dialing 911 vs 9911

Did anyone figure out this was a lync / SfB setup.   I am trying to setup emergency dialing for a phone that isn't signed into Skype for Business.  Looking to see if that if this all that is needed for the setup.

 

<dialplan.routing.emergency dialplan.routing.emergency.outboundIdentity="tel:17635551200" dialplan.routing.emergency.preferredSource="Config" dialplan.routing.emergency.1.description="911" dialplan.routing.emergency.1.server.1="1" dialplan.routing.emergency.1.value="911"></dialplan.routing.emergency>

 

LineURI dialing is enabled. 

 

Looking to see anyone has set this up since I need 911 dialing when someone hasn't signed into a phone. 

Message 7 of 9
wagnco01
Occasional Visitor

Re: Dialing 911 vs 9911

or if there is a softkey option to add for 911 dialing as common area phone or auto sign in to common area phone setup. 

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Dialing 911 vs 9911

Hello wagnco01,

welcome back to the Polycom Community.

Could you kindly post any Skype / LYNC related issues in the right section?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9