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Dialing SIP URL hangs up immediately on VVX 410

Highlighted
Occasional Advisor

Dialing SIP URL hangs up immediately on VVX 410

My phone is currently connected to voip.ms SIP service.  I am trying to dial into the TurboBridge SIP address to test the HD Voice connection.  I have setup a contact record in the directory using the address sip:bridge@turbobridge.com.  When I try to dial the contact my phone hangs up immediately.  My understanding is that with SIP addresses that the device should try to reach out and connect directly with the SIP server on the other end.  What would you recommend as a next step for troubleshooting?

 

I think this is the relevant part of the log:

 

0317012146|sip  |2|493|SendCommand: reqDest 'turbobridge.com' isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0317012146|sip  |1|493|SendCommand: isLync 0 isGRUU 0 isIP 0 useEffectiveProxy 1
0317012146|sip  |1|493|CreateFailOverProxyList : Reg to Domain 'losangeles.voip.ms' nPort 5060
0317012146|sip  |1|493|CreateFailOverProxyList : For INVITE Request nPort 5060
0317012146|sip  |1|493|doDnsListLookup(udp): doDnsSrvLookupForARecordList for 'losangeles.voip.ms' port 5060 returned 1 results
0317012146|sip  |1|493|doDnsListLookup(udp): result 0 '96.44.149.186' port 5060 isInBound 0
0317012146|sip  |1|493|CreateFailOverProxyList : 'UDP Only' for 'losangeles.voip.ms' port 5060 IP 0 is '96.44.149.186' on udp port 5060
0317012146|sip  |1|493|CreateFailOverProxyList : 'UDP Only' Add rest Total to Try 1
0317012146|sip  |2|493|CreateFailOverProxyList : Exit 'UDP Only' lookup with 1 IP Addresses
0317012146|sip  |2|493|CreateFailOverProxyList : IP 1 is '96.44.149.186' on udp port 5060
0317012146|sip  |2|493|CTrans::InitRetrans for UA Client INVITE INVITE state 'callingTrying' Server 1 of 1 (0x40e45248)
0317012146|sip  |2|493|CTrans::InitRetrans for UA Client Non-INVITE SUBSCRIBE state 'callingTrying' Server 1 of 1 (0x40e43aa8)
0317012146|sip  |1|493|SipOnCommand: response 489,SUBSCRIBE
0317012146|sip  |1|493|SipOnCommand: response 489,SUBSCRIBE matches user 1 of 2 '(removed)'
0317012146|sip  |3|493|UA Client Non-INVITE SUBSCRIBE trans state 'callingTrying'->'completed' by 489 resp 10 timeout(0x40e43aa8)
0317012146|sip  |2|493|CTrans:: SUBSCRIBE NonInv reTrans ALREADY stopped in 'completed' state at retryCount 2 code 489, timeout=10 (0x40e43aa8)
0317012146|sip  |3|493|CStateSubscribeClient::OnEvResponse 489 for Idle
0317012146|sip  |1|493|SipOnCommand: response 404,INVITE
0317012146|sip  |1|493|SipOnCommand: response 404,INVITE matches user 1 of 2 '(removed)'
0317012146|sip  |3|493|UA Client INVITE INVITE trans state 'callingTrying'->'completed' by 404 resp 65 timeout(0x40e45248)
0317012146|sip  |2|493|CTrans:: INVITE InvTran reTrans ALREADY stopped in 'completed' state at retryCount 2 code 404, timeout=65 (0x40e45248)
0317012146|sip  |1|493|Dialog 'id4f9824fa' State 'Trying'->'Terminated'
0317012146|sip  |3|493|CStkCall::NewCallState 'Proceeding'->'Idle' (0xafd6c0),Control Channel(0)
0317012146|sip  |2|493|SipOnEvCallNewState afd6c0,cc1538 10,Idle
0317012146|sip  |3|493|GetRemotePartyAddress from 'To'
0317012146|sip  |3|493|CStkCall::OnEvNewDest (0xafd6c0) new display '' user 'bridge%23(removed)' old 'From' new 'To' source
0317012146|sip  |2|493|SipOnEvNewDest afd6c0,cc1538,sip:bridge#(removed)@turbobridge.com,
0317012146|sip  |2|493|SipCallDrop afd6c0,cc1538 reason 6
0317012146|sip  |2|493|CStkCall::Drop(reason = 6) (0xafd6c0)
0317012146|sip  |3|493|CStkCall::NewCallState 'Idle'->'Idle' (0xafd6c0),Control Channel(0)
0317012146|sip  |1|493|CStkCall::NewCallState Already Idle returning (0xafd6c0)

 

VVX 410 (standalone, no provisoining server)
UC Software 5.0.1.4068 / BootROM Software 5.2.1.3271

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VVX 410 (standalone, no provisioning server) on Office 365 (and once dual provisioning becomes available -- voip.ms)
Message 1 of 9
8 REPLIES 8
Highlighted
Polycom Employee & Community Manager

Re: Dialing SIP URL hangs up immediately on VVX 410

Hello ColinBowern,

pretty much like in your other unanswered post the server is this time sending you a 489 and a 404.

 

I suggest you work with your Provider for further troubleshooting.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Highlighted
Occasional Advisor

Re: Dialing SIP URL hangs up immediately on VVX 410

I'n not sure what you are experiencing. I susupec that it's either related to codec mismatch or proxy settings. My VVX-500 reaches Turbobridge without issue from a line registered with OnSIP.

 

Most significantly, I don't have an ouboard proxy setup. There's no need to force the media through an outbound proxy.

 

You'd get better info on exectly what's going on with a Wireshark capture of the SIP traffic.

Michael Graves
Project Manager
ZipDX® LLC
mgraves@zipdx.com
Tel: (713) 861-4005
Message 3 of 9
Highlighted
Occasional Advisor

Re: Dialing SIP URL hangs up immediately on VVX 410

My novice understanding was that SIP URLs are dialed directly from device to the SIP endpoint, not routed through my SIP provider.   Is that correct?

 

I was afraid we would get into a wireshark trace - my home setup isn't passing through a managed switch at this point.  I brought one with me from Canada but would need to source up a New Zealand power adapter for it. Is there any other way to get a dump of the SIP conversation to find out more?

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VVX 410 (standalone, no provisioning server) on Office 365 (and once dual provisioning becomes available -- voip.ms)
Message 4 of 9
Highlighted
Polycom Employee & Community Manager

Re: Dialing SIP URL hangs up immediately on VVX 410

Hello ColinBowern,

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 9
Highlighted
Occasional Advisor

Re: Dialing SIP URL hangs up immediately on VVX 410

Thanks Steffan - the global level was limited and didn't display the debug information.  Let me try to reproduce.

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VVX 410 (standalone, no provisioning server) on Office 365 (and once dual provisioning becomes available -- voip.ms)
Message 6 of 9
Highlighted
Occasional Advisor

Re: Dialing SIP URL hangs up immediately on VVX 410

The 489 event was a red herring - misconfigured the line for the subscribe as feature event.  The real issue is with the 404.  Now that I have SIP header details through the debug logging I can reach out to my provider to find out why this is breaking.

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VVX 410 (standalone, no provisioning server) on Office 365 (and once dual provisioning becomes available -- voip.ms)
Message 7 of 9
Highlighted
Polycom Employee & Community Manager

Re: Dialing SIP URL hangs up immediately on VVX 410

Hello ColinBowern,

I did a quick test and I believe I can confirm your findings.

 

I would suggest, in order to clarify this, to raise this via your Polycom reseller in order to bring this to the attention of Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
Highlighted
Occasional Advisor

Re: Dialing SIP URL hangs up immediately on VVX 410

@Steffan - before I raise it with the reseller can you confirm that you tried a similar setup and were unable to connect via SIP?

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VVX 410 (standalone, no provisioning server) on Office 365 (and once dual provisioning becomes available -- voip.ms)
Message 9 of 9