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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Dialing by name
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11-29-2018 05:05 PM
Does anyone know if it possible to have the VVX handset bring up directory name matched suggestions when user is dialing a number?
For example if user dials '4' (and nothing else) on the keypad then the phone brings up directory entries begining with 'G', 'H' or 'I' ?
(testing with VVX 501 running firmware 5.5.4)
Solved! Go to Solution.
Accepted Solutions
12-06-2018 12:49 AM
Hello @GeorgeN2,
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
11-30-2018 12:31 AM
Hello @GeorgeN2,
welcome to the Polycom Community.
to my personal knowledge this is not implemented in any current software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-05-2018 03:50 PM
Hi @SteffenBaierUK
The VVX handset will bring up contact directory suggestions when dialing but these are based on matching the contact record number with the numebr dialed by the user. For example if I press the number '2' into the handset keypad I get suggestions of contact directory records that contain a '2' - This behavior is not useful.
Contact directory suggestions should be based on name matching ie. pressing '2' brings up contact records beginning with A, B, or C etc.
Any information on how to submit a feature request?
12-06-2018 12:49 AM
Hello @GeorgeN2,
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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