Differences IP5000, IP6000 and IP7000

Anonymous · ‎09-26-2013

Hi,

We have a VoIP provider for the office's telephony who can provide us with conference phones. We decided to buy IP5000 in amazon and not to them. Now they say that the model we have bought (IP5000) is not supported by their VoIP system, just only conference phones IP6000 and IP7000 are supported. This sounds to me a bit weird, does it make sense in any way? Which "special feature" can make one phone (not) supported?

Also they said we need an enginner to configure the phone wich it will cost £70. In my opinion configure an IP phone should be pretty straigh forward if they provide the configuration details such as password, username, servers, proxies and so. Am I right?

Honestly what I think it is that they are upset because we didn't want to buy the phone to them so they are losing their business 😉

Thanks

Regars

SteffenBaierUK · ‎09-26-2013

Hello jogo,

welcome to the Polycom Community.

It may be simply that their provisioning server cannot provision the SSIP5000 which was introduced with the software version SIP 3.2.3

At the end of the day they will need to be willing and able to support you and if they refuse this endpoint on their platform it is their decision.

I cannot comment on the pricing issue which again is a service they provide for you.

The community itself contains a FAQ which should answer all your questions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Anonymous · ‎09-30-2013

Thanks Steffen. I will ask our supplier for changing the phone for a IP6000.

Anonymous · ‎09-26-2016

Hi,

We are evaluating SIP supported conference phones. I need to know what is the difference between IP5000, 6000 and 7000 series. These seem to have big price difference.

Thanks

Ahmed

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