I work for ShoreTel and our system support IP6000 phones with the following digit map:
This works for an outbound dial digit of 9 if we predial so I enter 9+1+xxx-xxx-xxxx. For some reason it doesn't work if I open the line first. How would I adjust this so I would be able to pre dial the same way and if I open the line I can press the exact same thing and get it to work?
Thank you for your assistance.
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference
Resolution: Please check => here <=
In addition I will check your details and reach out to one of our Sales Engineers and contact you.
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