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Digitmap for IP6000 can predial but can't dial from the line being open

tmcdonald@shoretel.com
Occasional Visitor

Digitmap for IP6000 can predial but can't dial from the line being open

I work for ShoreTel and our system support IP6000 phones with the following digit map:

[2-9]11|0T|R9RR011xxx.T|R9RR[0-1][2-9]xxxxxxxxxT|R9RR[2-9]xxxxxxxxxT|[2-9]xxxx

This works for an outbound dial digit of 9 if we predial so I enter 9+1+xxx-xxx-xxxx. For some reason it doesn't work if I open the line first. How would I adjust this so I would be able to pre dial the same way and if I open the line I can press the exact same thing and get it to work?

 

Thank you for your assistance.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Digitmap for IP6000 can predial but can't dial from the line being open

Hello tmcdonald,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

In addition I will check your details and reach out to one of our Sales Engineers and contact you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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