We are using Polycom for conference rooms.
Sometimes when you call into a conference you have to use a PIN code.
Sometimes it starts and finnish with *, sometimes with #, other times just ends with *, also starts with # and ends with *.
We are not using config files, so i have to change it through tew web interface, but what should i put in so all the above situations will be able for diffrent sizes of PIN codes?
welcome to the Polycom Community.
Usually when you call into these services the DTMF is only added once you are actually connected to the called number.
Once the call is established the Digitmap no longer is applicable.
For further details on the digitmap and other details you can follow up within the community's VoIP FAQ as it contains this post here:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Thanks for the answer.
But if we call Genesys meeting number, you will be promted to tap in a PIN code, the PIN code is *1234*
But we can never connect to the conference because after the first* nothing works.
What could be wrong?
I would need to see the SIP signaling etc. but this is outside the scope within the community for myself as a Polycom employee.
I suggest you raise this via your Polycom reseller or post a reply here including the scenario and the current software version used so other community members may have a look at it.
Thank you Steffen.
More info on the scenario:
When you press * after the voice says tap PIN code, the Polycom Sound Station opens up a new line and i can make a new call.
are you saying the SSIP6000 places the prior call on hold and provides a new line or does the conferencing service provide the dialtone?
As advised before please follow up with your Polycom reseller.