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Digitmap not working when transferring calls or conferencing

SOLVED
ZanKristof
Occasional Contributor

Digitmap not working when transferring calls or conferencing

Hi

 

I have an issue. When dialing normally, digitmap is working correctly.

When doing a call transfer, the digitmap configured does not work. I have the same problem when conferencing.

Is there a settings to configure for digitmap to work?

Please help, it is urgent

 

Thanks

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
ZanKristof
Occasional Contributor

Re: Digitmap not working when transferring calls or conferencing

Hi

 

Found the solution.

Remove URL/Name dialing (the sip: apprearing before the number)

feature.urlDialing.enabled="0"

 

 

View solution in original post

Message 4 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Digitmap not working when transferring calls or conferencing

Hello ZanKristof,

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

 

Did you check => here <= as this explains in detail how the Digitmap works. 

 

Do you usually dial on hook (without hearing the dial tone first) ? 


What you describe is sounding like your Digitmap is not setup correctly as it is only applied when making a call off hook, or a 2nd call like adding someone into a conference.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
ZanKristof
Occasional Contributor

Re: Digitmap not working when transferring calls or conferencing

Hi Steffen

 

I think it is the other way. 

When I dial on hook, the dialplan is applied. (No issues there)

When I transfer a current call to another person, the dialplan does not work.

 

 

Message 3 of 4
ZanKristof
Occasional Contributor

Re: Digitmap not working when transferring calls or conferencing

Hi

 

Found the solution.

Remove URL/Name dialing (the sip: apprearing before the number)

feature.urlDialing.enabled="0"

 

 

View solution in original post

Message 4 of 4