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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

 

Is there any way to disable DNS lookups for URI host at all? We need to disable lookups for  reg.x.server.x.address

 

VVX300 ver 4.1.5.3284

 

Logs:

 

32: 2013-10-24 15:11:24:  |4|00|aresDnsLookup: select time-out 1 on A lookup for 'intechnology.com' after 0 sec
33: 2013-10-24 15:11:25:  |4|00|aresDnsLookup: select time-out 2 on A lookup for 'intechnology.com' after 0 sec
34: 2013-10-24 15:11:25:  |4|00|aresDnsLookup: select time-out 3 on A lookup for 'intechnology.com' after 0 sec
35: 2013-10-24 15:11:27:  |4|00|aresDnsLookup: select time-out 4 on A lookup for 'intechnology.com' after 0 sec
36: 2013-10-24 15:11:27:  |4|00|aresDnsLookup: select time-out 5 on A lookup for 'intechnology.com' after 0 sec
37: 2013-10-24 15:11:27:  |4|00|aresDnsLookup: select time-out 6 on A lookup for 'intechnology.com' after 0 sec

 

 

Many thanks

 

Dave

 

3 REPLIES 3
HP Recommended

Hello Dave,

I am not fully sure if I understand above correctly but here is a quote from our admin guide:

 

  • If a DNS name is given for a proxy/registrar address, the IP address(es) associated with that name will be discovered as specified in RFC 3263.

    If a port is given, the only lookup will be an A record. If no port is given, NAPTR and SRV records will be tried, before falling back on A records if NAPTR and SRV records return no results. If no port is given, and none is found through DNS, 5060 will be used

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I am seeing this same error message in the logs of some phones, but not all

 

aresDnsLookup: select time-out 2 on A lookup for [servername]

 

we are providing a DNS name and most phones are resolving, only some have this issue.  One user with this error is complaining of dialing errors, which is what led me to investigate our log files.

 

Do you have more information on this?

 

Thank you

 

 


@SteffenBaierUK wrote:

Hello Dave,

I am not fully sure if I understand above correctly but here is a quote from our admin guide:

 

  • If a DNS name is given for a proxy/registrar address, the IP address(es) associated with that name will be discovered as specified in RFC 3263.

    If a port is given, the only lookup will be an A record. If no port is given, NAPTR and SRV records will be tried, before falling back on A records if NAPTR and SRV records return no results. If no port is given, and none is found through DNS, 5060 will be used

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 

HP Recommended

Hello phonehome,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

You did reply to a nearly 4 year old post so please put some more details into your post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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