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Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

PolycomVoiceCertified
Occasional Contributor

Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello,

 

We need to disable the MUTE buttons for several of our SoundStation IP 6000 conference phones.

We have been able to disable the mute button on the phone itself using:

 

<key key.16.function.prim="Null" key.16.subPoint.prim="Null" key.16.function.prim="Null" key.16.subPoint.prim="Null">
</key>

 

However the mute buttons of the external microphone pods are still working.

How can we disable those ones as well ?

 

Thank you!

Message 1 of 12
11 REPLIES 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello PolycomVoiceCertified ,

welcome back to the Polycom Community.

The SSIP6000 share the same Microphones as its analog counterparts SoundStation2 EX and SoundStation Premier EX.

 

These are analog microphones and cannot be controlled via the SoundStation IP / SoundPoint IP software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
PolycomVoiceCertified
Occasional Contributor

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello Steffen,

 

Thank you very much for your response.

 

We do understand that the microphone on each pod is analog and can't be controlled by the software.

 

However, the button on the microphone pod do send the same digital request than the mute button on the keyboard of the soundstation itself, which the software responds by changing the LED lights to RED on the soundstation, and turning off the sounds from the microphone.

 

If the mute buttons were pushbuttons in serie with the analog phones, we'd understand that the software cannot control that... However in this case, it is sending a signal back to the main board of the soundstation which is then initiating a mute sequence from the software. We just need this mute sequence in the software to be disabled. So that the LED never turn RED and the sound from the analog microphones are never suppressed.

 

Can this request be escalated to the software development team, which must know of a configuration parameter that does exactly that ?

 

Thanks again!

Message 3 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello PolycomVoiceCertified ,

any change in software or behaviour must come via your Polycom reseller and involve a Polycom sales engineer.

 

You must provide a business case justifying the requested change.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 12
PolycomVoiceCertified
Occasional Contributor

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello Stephen,

 

Thank you for your fast response.

 

 

We are the Polycom reseller. We are looking for an existing parameter which would disable the MUTE function on the SoundStation, more so than an custom programming. Is there a way to ask an engineer if this configuration parameter already exist in the code ?

 

Thank you!

Message 5 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello PolycomVoiceCertified ,

 

I am one of these Engineers (Tier 3) and am not aware of such Parameter.

 

The next step is to follow up as advised above.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello PolycomVoiceCertified ,

 

on second thoughts you may want to set KEY logging to Event 2 or so and try the MUTE buttons on the microphone and see if they appear in the log with a different button.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 12
amacadams
Occasional Visitor

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

I have almost the opposite problem: I cannot get the mute keys on the external mics to work on the ip6000. When in a call and a user presses the mute button on the external mics there is no change; the indicator light stays green and the mic does not mute.

 

If they press the mute button on the phone it work correctly and mutes all mics.

 

This is happening on all mics and all IP 6000's.

 

Any help would be appreciated. Thanks.

 

 

Message 8 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello amacadams,

the same response as to your dupliacte post => here <=

The community's VoIP FAQ contains this post here:

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

 

Above list's the part number you provided as:

 

SoundStation Duo and CX3000

2200-15855-001

2201-15855-001


Based on the above you are using the wrong microphone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 12
lana_dp
Occasional Visitor

Re: Disable Mute Keys on SoundStation IP 6000 External Microphone Pods

Hello, 

 

Our office SoundSptation i6000 has 2 external mics (2201 67840101) and they won't mute when pressing Mute Button on the enternal mics. They only mute when pressing the button on the station itself. 

 

Is there a fix to that? 

 

 

Message 10 of 12