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Disable Polycom v4.0.1 Fast Start

Occasional Contributor

Disable Polycom v4.0.1 Fast Start


With the new Polycom phone firmware 4.0.1, when a restart an IP phone, it starts even before it has checked the IP connection.
So, if the DHCP is slow to assign the IP address to the phone, it displays for several second the messagge "Network link down".
To avoid this drawback, I need always to press the "Cancel" button during the "Loading Application" phase.
Is there a specific field in the phone configuration files that disable this "fast start"?

Thank You

Message 1 of 2
Polycom Employee & Community Manager

Re: Disable Polycom v4.0.1 Fast Start

Hello Marco,


I am not aware that we can delay the Boot Process to wait for your DHCP Server.


Once the Phone has fully booted and received this message the phone is working.


This is more a cosmetic issue and does not stop the phones functionality and in an normal environment the phone would not be rebooted on a regular basis as well.


This is working as designed.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2