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Disable Reject Softkey

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Polycom Employee & Community Manager

Re: Disable Reject Softkey

Hello Javier,

welcome to the Polycom Community.

I can only give you the advice given to all the other people responding to this post.

 

Please bring this to the attention of your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 18
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Re: Disable Reject Softkey

Hi Steffen,

 

Its a year gone now and not sure if there has been any update on this request on the later firmware with 5.4 now out.

 

I am using 5.3.0 and got a requirement from a customer to remove the Reject/Ignore soft keys on incoming calls.

 

YOur repsonse would be much appreciated. if nothing has changed yet, will raise a case with my reseller

 

Regards

 

Robert

 

 

Message 12 of 18
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Polycom Employee & Community Manager

Re: Disable Reject Softkey

Hello Robert,

welcome to the Polycom Community.

A lot of people ask questions here but never follow it up the official way so our Product management team cannot plan this for future releases.

 

Like everywhere else features depend on the demand and the business opportunity behind it. 

 

I suggest you work with your Polycom reseller and quote VOIP-61463 as this is the only internal reference I found by another customer asking for the same.

 

Please work with the reseller to bring this to the attention of a Sales Engineer as this is not a support ticket and a feature request instead.

 

In addition you may want to look at the new up.LineViewCallStatus.enabled Parameter as you may be able to place a few Softkeys to move the reject softkey away from the main screen.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 18
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Member

Re: Disable Reject Softkey

i found a little work around.  set the reg.x.type to shared and then the reject button is replaced with silent.  

 

although this will mute out the ring tone, it doesn't decline the call like the reject button and the call can still be answered before no answer timer is reached.

Message 14 of 18
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Occasional Visitor

Re: Disable Reject Softkey

Thanks Cory,

 

We were trying to figure out why we didn't have the reject button on most of our phones. Once I changed mine from Auto to Private the Silence button is gone and the Reject button is now showing.

Message 15 of 18
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Occasional Advisor

Re: Disable Reject Softkey

Hi,

we also have a requirement to disable the reject button.

 

I looked at pushing it off the screen by adding extra softkeys but that is a horrible solution.  But, this seems to work very well!

With this option the phone symbol goes half filled, ie partially greyed out.

Any idea if there other consequences?

 

The phone won't act as a shared line unless you configure it at the SIP server?

Thanks

Vincent

Message 16 of 18
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Polycom Employee & Community Manager

Re: Disable Reject Softkey

Hello Vincent,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


In regards of the shared line question. What do you mean by this?

 

The reg.x.type parameter or the web interface allows you to define a line as shared. It depends on your server to support this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 17 of 18
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Re: Disable Reject Softkey

Thanks Stefen. Much Appreciated.

Message 18 of 18