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Disable VVX 1500 video preview on the top right

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Occasional Advisor

Disable VVX 1500 video preview on the top right

I have video entirely disabled on my VVX 1500, but it still shows a preview of the video on the top right of the screen. How can I remove that?

 

Here is the configuration XML that I have right now:

 

<video video.autoStartVideoTx="0" video.enable="0" />
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Occasional Advisor

Re: Disable VVX 1500 video preview on the top right

  • MAC Address - 00:04:F2:4F:F3:93
  • UC Software Version - 5.9.1.0615
  • Updater Version - 5.9.7.12459

 

Config file: attached

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Polycom Employee & Community Manager

Re: Disable VVX 1500 video preview on the top right

Hello @bobjase ,

 

welcome to the Polycom Community.


To my own personal knowledge you must use the shutter on the VVX. There is no parameter for this.

 

As the VVX1500 is end of sale there is no futher development on this phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
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Occasional Advisor

Re: Disable VVX 1500 video preview on the top right

Let me be clear what I'm talking about - on the screen when the phone is at idle, it nonetheless shows video (please see attached image).

 

Yes, you can close the shutter but even then it overlays a black panel on the screen and it seems impossible that this is something every/most (any?) VVX 1500 owner would want.

 

 

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Polycom Employee & Community Manager

Re: Disable VVX 1500 video preview on the top right

Hello @bobjase ,

 

You are correct. The VVX 1500 design goes back before my time with Polycom i.e. 2008 or earlier.

 

Since then no other customer thought about this feature to be important enough to request this to be changed.

 

Even the new VVX500/501/600/601 use a silhouette when no camera is installed and the UI cannot dynamically utilize the free space.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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