Solved: Disable directory lookup for internal calls

xmel · ‎06-01-2012

Hi,

Using mac-directory.xml for our phones, we found that incoming calls are idetified by names in the direcotry instead of the SIP name. For example:

X100 has SIP name JOHN DOE.

X200 has JOHN D. with contact 100 in its directory.

X100 call X200

X200 see the incoming from JOHN D.,instead of JOHN DOE.

Is there a setting to disable the directory lookup for internal calls?

SteffenBaierUK · ‎06-02-2012

Hello xmel,

welcome to the Polycom Community.

The Phone is not aware of a difference between internal and external calls as a traditional PABX would be.

If a contact is in the directory and the lookup feature is active the phone will display the name. You can remove the contact of this individual phones mac-directory in order to prevent this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎06-02-2012

Hello xmel,

welcome to the Polycom Community.

The Phone is not aware of a difference between internal and external calls as a traditional PABX would be.

If a contact is in the directory and the lookup feature is active the phone will display the name. You can remove the contact of this individual phones mac-directory in order to prevent this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Disable directory lookup for internal calls

Disable directory lookup for internal calls

Re: Disable directory lookup for internal calls

Re: Disable directory lookup for internal calls