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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Using mac-directory.xml for our phones, we found that incoming calls are idetified by names in the direcotry instead of the SIP name. For example:

X100 has SIP name JOHN DOE.

X200 has JOHN D. with contact 100 in its directory.

X100 call X200

X200 see the incoming from JOHN D.,instead of JOHN DOE.

 

Is there a setting to disable the directory lookup for internal calls?

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello xmel,

welcome to the Polycom Community.

The Phone is not aware of a difference between internal and external calls as a traditional PABX would be.

 

If a contact is in the directory and the lookup feature is active the phone will display the name. You can remove the contact of this individual phones mac-directory in order to prevent this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello xmel,

welcome to the Polycom Community.

The Phone is not aware of a difference between internal and external calls as a traditional PABX would be.

 

If a contact is in the directory and the lookup feature is active the phone will display the name. You can remove the contact of this individual phones mac-directory in order to prevent this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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