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Disable hot dial / auto dial on SPIP 335

dchris
Occasional Visitor
‎02-08-2018 10:46 AM
‎02-08-2018 10:46 AM

Disable hot dial / auto dial on SPIP 335

I found my self as Admin at a company and need further insutructions on getting an IP phone to work.

 

Phone is registered, can recieve calls, but can only make calls if the number is dialed and "Dial" pressed. Otherwise if the reciever is lifted the phone auto dials all internal phones in the building, or our our "Main IVR" rather.

 

Using Cloud Digium Services

PolycomSoundPointIP-SPIP_335-UA / 3.3.2.0413 

Digimap: [0-8]xx|911|9411|9611|9011xxx.T|91xxxxxxxxxx|9[2-9]xxxxxxxxx|*xx.T

 

I have tried to copy settings from other phones that are working without this issue, including Digimap. I've followed this document provided by digium support: 

http://kb.digium.com/articles/FAQ/How-to-configure-a-Polycom-phone-using-a-Phone-Feature-pack?retURL...

 

Help would be appreciated! 

 

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-08-2018 11:39 AM
‎02-08-2018 11:39 AM

Re: Disable hot dial / auto dial on SPIP 335

Hello @dchris,

welcome to the Polycom Community.

 

SIP Software 3.3.2 is no longer a supported software and you should run UC Software 4.0.13 intead.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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oslinux
Advisor
‎02-22-2018 01:44 PM
‎02-22-2018 01:44 PM

Re: Disable hot dial / auto dial on SPIP 335

Hello @dchris,

 

It sounds like thaty phone is configured for auto offhook dialing. See https://community.polycom.com/t5/VoIP-SIP-Phones/Re-FAQ-How-can-I-get-the-phone-to-automatically-dia... for more info. You will need to change the config file for that phone ether removing the line that looks similar to this 

<test call.autoOffHook.1.enabled="1" call.autoOffHook.1.contact="3096" />

or you can set call.autoOffHook.1.enabled="0" which will disable the feature. ether option should allow you to pickup the receiver and place a call.

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