UC Software: 5.6.0
Polycom VVX 601
I am looking to remove, disable, or turn off the Park softkey during an active call, or to prevent that feature from appearing as an option at all for our users. I checked the configuration file, UC Administrator Guides, but I'm not able to find anything specific or definitive with regard to disabling or removing the Park softkey.
Context behind why we want to disable this: Our users accidentally end up hitting that key, parking their call, ending the call, and then receiving a call back as per the functionality of call park.
Edit: Subject title fixed
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Not knowing what call server and what type of configuration being used it is hard to suggest anything.
I suggest you check a backup of your configuration for the parameter feature.callPark.enabled and simply set this to 0.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.