Is there a config we can set to disable the speaker phone on the 310/410 VVX phones? If not is there a model I can look at using that doesn't have the speaker phone? We use these with Skype for Business.
Hello ChadP,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?
Resolution: Please check => here <=
The above explains in Option 2 how to simply disable hardware keys which should enable you to disable the speaker button.
In addition we have the up.handsfreeMode parameter which explains in the admin guide:
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi,
this didn't work for me.
i exported my config, added the line:
up.handsfreeMode.enabled="0"
under the existing line:
up.screenCapture.enabled="1"
because that seemed like the right place. uploaded the config, restarted the phone, and speakerphone still works
any help is appreciated
Thanks,
Albert
Hello @u2nyr ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Simply attaching the discussed backup of the phone would enable us to verify your statement.
If you still struggle with this simply open a support ticket.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier