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Disabling TRANSFER key and softkey on 501 help

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Occasional Advisor

Disabling TRANSFER key and softkey on 501 help

In sip.cfg, we have the following:

 

<keys key.scrolling.timeout="1" key.IP_500.37.transfer.prim="Null" key.IP_500.26.transfer.prim="Null" />

 

Niether seem to work.

 

Further down, we have the following:

 

<softkey softkey.feature.transfer="" softkey.3.enable="" softkey.26.enable="".... >

 

This does not work either.  Running SIP 3.17.

 

We want to completely disable the TRANSFER function of the phone.  Ideally though we like to remap both the hard key and software of the transfer button to dial #7 for us.

Message 1 of 13
12 REPLIES 12
Polycom Employee & Community Manager

Re: Disabling TRANSFER key and softkey on 501 help

Hello tuanle55,

 

welcome to the Polycom Community.

 

Usually I would advise you to contact your Polycom Reseller or contact Polycom Support in order to get this issue sorted but as our Documentation may not be 100% satisfactory to complete this I am explaining the basics:

 

Your sip_317.cfg should contain the Parameters feature.18.name="enhanced-feature-keys" feature.18.enabled="0"

 

This needs to be activated in order to change any keys on the Phone.

 

Please read => this <= Forum post.

 

In addition the softkey.x.enable Parameters expects a 0 or 1 as a Parameter.

 

Please ensure you read the Admin Guide and the Release Notes and check the Feature Descriptions & Technical Notifications for further examples.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




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Message 2 of 13
Polycom Employee & Community Manager

Re: Disabling TRANSFER key and softkey on 501 help

Hello tuanle55,

 

looking at your post in more detail I additionally found:

 

<keys key.scrolling.timeout="1" />

 

Above is the only Parameter in the sip_317.cfg that comes with SIP 3.1.7 and any additional <keys/> Parameters need to look the following way:

 

key.x.y.function.prim

 

So it should look like key.IP_500.37.function.prim="null"

 

Please ensure that you follow and understand the Documentation or work with a Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 13
Occasional Advisor

Re: Disabling TRANSFER key and softkey on 501 help

 

feature.18.name="enhanced-feature-keys" feature.18.enabled="0"

 

This is what I was missing. Hard key transfer button 37 is now disabled

Hard key 26 function is disabled but still shows on the phone display during an active call.

 

My current config:

 

<keys key.scrolling.timeout="1" key.IP_500.37.function.prim="null" key.IP_500.26.function.prim="null" />

 

This should do for now.  Onto the next issue -- remapping these keys to dial #7 isntead

Message 4 of 13
Polycom Employee & Community Manager

Re: Disabling TRANSFER key and softkey on 501 help

Please read => this <=

 

You only have 4 Soft Keys on your Phone

 

The linked Post explains everything and if you still struggle work with your Polycom Reseller or Polycom Support as they can offer chargeable services if you are rolling out this functionality in a professional environment.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 13
Occasional Advisor

Re: Disabling TRANSFER key and softkey on 501 help

Let me know if I should open a new thread since I digress now from subject of topic:

 

I read your linked reference and don't quite understand and documentations not clear:

 

My Cfg is as follow:

<keys key.scrolling.timeout="1" key.IP_500.37.function.prim="SoftKey1" key.IP_500.26.function.prim="SoftKey1" />

<softkey softkey.1.label="PBXTX" softkey.1.action="!pbxtx"...>

 

My Hard Button (TRANSFER) is now sending a HOLD.  I have a new softkey now label PBXTX appearing.  Where's the disconnect I am  missing to remap these hard buttons to use my macro.  I don't see an option in documentation to link them to a macro but only to other built-in function or SoftKey.

 

According to SIP 3.1 documentation, is this true and includes the transfer key?

"The phone keys without removable key caps cannot be remapped. These include:"

 

The phone keys that have removable key caps can be mapped to the following: ..

Any function that is implemented as a removable key cap on any of the phones (Directories, Applications, Conference, Transfer, Redial, Menu, Messages, Do Not Disturb, Call Lists), Speed dial, null

 

How about the keys that can be remapped? Can I map it a macro or maybe map to speeddial to get dtmf key #7 sent to our server during a call?  Worse case if I cannot remap these keys, how do I remove display for key#26 off the screen.  It is disabled but still showing.

Message 6 of 13
Polycom Employee & Community Manager

Re: Disabling TRANSFER key and softkey on 501 help

tuanle55,

 

as explained. You only have 4 Softkeys. There is no Softkey 26

 

Also please read the complete statement what keys can be remapped:

 

The phone keys that have removable key caps can be mapped to thefollowing:

— Any function that is implemented as a removable key cap on any ofthe phones (Directories, Applications, Conference, Transfer, Redial,Menu, Messages, Do Not Disturb, Call Lists)

— A speed-dial

— Null

 

The Function of the Key is = SoftKey3

 

Therefore my link to the Post with the Example: 

 

<softkey.1.use softkey.1.use.active="1" softkey.1.use.hold="1" />    <softkey.2.use softkey.2.use.idle="1" />

 

You want to change Softkey 3 so use above and the link provided as an example and keep in mind in what status (idle/hold etc) you want to use the new/changed key..

 

You need to setup a efk list as well to introduce the code you want to be dialed instead.

 

As mentioned before if you are unable to do so yourself please contact your Reseller and/or Polycom as they can provide professional Solutions and are trained to utilize the different solutions that can be implemented.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

 

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 13
Occasional Advisor

Re: Disabling TRANSFER key and softkey on 501 help

I understand about SoftKey26 from your earlier message.  My previous post showed I remapped to SoftKey1 and tried overriding it with my custom macro (not shown).  So now going with your suggestion I have reverted back to SoftKey3 and added the codes:

 

<keys key.scrolling.timeout="1" key.IP_500.37.function.prim="SoftKey3" key.IP_500.26.function.prim="SoftKey3" />

 

<softkey softkey.3.use softkey.3.use.active="1" softkey.3.action="^$Tdtmf$#7$" ...>

 

However, pressing KEY#26 or KEY#37, it still uses the phone TRANSFER function instead of executing my correct or flawed action string. 

 

We will look into getting commercial support but please explain where my disconnect is in understanding this.  So its clear that button #26 cannot be remmaped, but how do I hide it off the screen after disabling it.  I am very happy that the keys can be disabled but would be thrilled if possible to do more then that for both keys.  If this is not possible, getting commercial support is not going to help us anymore either.

Message 8 of 13
Polycom Employee & Community Manager

Re: Disabling TRANSFER key and softkey on 501 help

Hello tuanle55,

 

you clearly don't understand the Softkey Functionality or you would not use "EFK" Commands in the Softkey Action.

 

Please read and understand => this <= example or contact a Reseller/Polycom Support that will create the configuration for you.

 

The above post explains exactly that functionality with a complete example.

 

key.IP_500.26.function.prim="SoftKey3" is the standard functionality of this key so there is no point in mapping it again.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 13
Occasional Advisor

Re: Disabling TRANSFER key and softkey on 501 help

I understand I was being redundant mapping SoftKey3 but that's where my disconnect is and I just wanted to be clear in my question if the reference in the SoftKey3 in the KEYS tag is related to the Softkey tag which you're indicating it is so thank you for the clarification but it is not what I am seeing.  So is it b/c I have error in my EFK/macro setup and the softkey function is falling back to its default?

 

I did try using the EFK copying it exactly in the link you provide and ok I did not know you cannot use an expanded macro string directly in the softkey.  Here is what I have:

 

<efklist efk.efklist.1.mname="pbxtx"/>

<efk.efklist.1.action efk.efklist.2.action.string="#7$Tdtmf$" />

<softkey softkey.3.use softkey.3.use.active="1" softkey.3.action="!pbxtx" softkey.3.enable="1" >

 

Pressing the KEY#26/#37, it goes right to the TRANSFER function instead of my macro/EFK setup.

Message 10 of 13