• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

My company has a Polycom Soundpoint ip 335, and we need to disable the voicemail. We need the ringer to go for longer than 20 seconds so that it gets picked up by our automated CRM system. 

 

Can somebody please tell me how to disable/turn off the voicemail function? I've seen a lot about how to edit it, but I just want to entirely disable it. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Benjamin,

 

the SPIP335 Support Page => here <= holds the User Guides that show you the menus of the phone.

 

Again, this is most likely a setting on your SIP server that cannot be controlled / changed by the phone.

 

The only other option is a call forward no answer which is described in the User Guides.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello Benjamin,

welcome to the Polycom Community.

The call forwarding to voicemail is usually a setting on your SIP server and is usually not controlled by the phone itself.

 

I would suggest you contact whoever is looking after your SIP server so they change this setting.

 

The only other way for a call to go to voicemail would be controlled by the phones own Call Forward settings.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

This is helpful, but is there no command on the phone to turn off call forwarding to voicemail? If not, I will look for contact with our SIP server. Thanks for the help.

HP Recommended

Hello Benjamin,

 

the SPIP335 Support Page => here <= holds the User Guides that show you the menus of the phone.

 

Again, this is most likely a setting on your SIP server that cannot be controlled / changed by the phone.

 

The only other option is a call forward no answer which is described in the User Guides.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.