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Disabling Voicemail

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Occasional Visitor

Disabling Voicemail

My company has a Polycom Soundpoint ip 335, and we need to disable the voicemail. We need the ringer to go for longer than 20 seconds so that it gets picked up by our automated CRM system. 

 

Can somebody please tell me how to disable/turn off the voicemail function? I've seen a lot about how to edit it, but I just want to entirely disable it. 

Message 1 of 4
1 ACCEPTED SOLUTION

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Polycom Employee & Community Manager

Re: Disabling Voicemail

Hello Benjamin,

 

the SPIP335 Support Page => here <= holds the User Guides that show you the menus of the phone.

 

Again, this is most likely a setting on your SIP server that cannot be controlled / changed by the phone.

 

The only other option is a call forward no answer which is described in the User Guides.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Disabling Voicemail

Hello Benjamin,

welcome to the Polycom Community.

The call forwarding to voicemail is usually a setting on your SIP server and is usually not controlled by the phone itself.

 

I would suggest you contact whoever is looking after your SIP server so they change this setting.

 

The only other way for a call to go to voicemail would be controlled by the phones own Call Forward settings.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Disabling Voicemail

This is helpful, but is there no command on the phone to turn off call forwarding to voicemail? If not, I will look for contact with our SIP server. Thanks for the help.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Disabling Voicemail

Hello Benjamin,

 

the SPIP335 Support Page => here <= holds the User Guides that show you the menus of the phone.

 

Again, this is most likely a setting on your SIP server that cannot be controlled / changed by the phone.

 

The only other option is a call forward no answer which is described in the User Guides.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4