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Disabling dial pad and other keys on VVX 201 using provisioning

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redeye-Services
Occasional Contributor

Disabling dial pad and other keys on VVX 201 using provisioning

Hello,

I am trying to diable as much keys as possible on a VVX201 using provisioning.

 

My configuration:
Telefonmodell  VVX 201 
Teilenummer  3111-40450-001 Rev:A 
MAC-Adresse  64:16:7F:85:F9:C9 
IP-Modus  IPv4
UC-Softwareversion  5.7.1.2205 
Updater-Version  5.9.1.1991

 

Page 459 of the uc-software-admin-guide-5-7-0 says:

  • key.x.function.prim
    Set the primary key function for key y on phone model x.
    Null (default)
    String (maximum of 255 characters)
    This entry seems to be wrong at all as there is no 'y' in that string, but page 602 helps a bit more on the string itself as it states the string "key.x.y.function.prim"

Page 463 gives me the mapping for the VVX201.

  • The whole Dialpad seems to be mapped to Key4.
    The information on page 602 indicates that a mapping using the Model-Number only works for VVX300 and a few others. However, if that would be the real case, I see no sense on posting a mapping for the VVX201 on page 463.

Therefore I set in the features.cfg the following:

  •  <key key.vvx201.4.function.prim="Null"></key>

After rebooting, the app-log file says:

  • 0514161439|cfg  |4|00|Prm|features.cfg: Unknown parameter "key.vvx201.4.function.prim" found, ignoring.

So my question is:
What did I do wrong and if there is no way to map the dialpad as well as most other keys to "Null", what would be the best other way to prevent users doing other stuff with the phone than answering it and maybe changing the volume of the phone. The phones itself should be only used to answer a call back from an ACD System.

 

Thanks in advance and best regards

 

Daniel

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1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disabling dial pad and other keys on VVX 201 using provisioning

Hello ,

welcome to the Polycom Community.

The parameter is case sensitive . Its VVX201 and not vvx201


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disabling dial pad and other keys on VVX 201 using provisioning

Hello ,

welcome to the Polycom Community.

The parameter is case sensitive . Its VVX201 and not vvx201


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2