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Display Call Forward Status

Occasional Visitor

Display Call Forward Status

I have a customer that recently migrated from Cisco phones to Polycom phones. While they are much happier with the Polycom quality, there is 1 feature that we have not been able to replicate with the new Polycom phones. The Cisco phones were able to indicate if Call Forwarding had been invoked or not. Does anyone have any experience in getting any Polycom phone to indicate if forwarding has been invoked or not?

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Polycom Employee & Community Manager

Re: Display Call Forward Status

Hello mrothstein,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


In addition specifying the phone model that is being used also helps in providing an answer.


Looking at both for an example User guides for an SPIP650 => here <= or a VVX500 => here <=  they indicate the call forward via the line key and usually even via a scrolling message.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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