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Display Call Forward Status

Occasional Visitor

Display Call Forward Status

I have a customer that recently migrated from Cisco phones to Polycom phones. While they are much happier with the Polycom quality, there is 1 feature that we have not been able to replicate with the new Polycom phones. The Cisco phones were able to indicate if Call Forwarding had been invoked or not. Does anyone have any experience in getting any Polycom phone to indicate if forwarding has been invoked or not?

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Polycom Employee & Community Manager

Re: Display Call Forward Status

Hello mrothstein,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


In addition specifying the phone model that is being used also helps in providing an answer.


Looking at both for an example User guides for an SPIP650 => here <= or a VVX500 => here <=  they indicate the call forward via the line key and usually even via a scrolling message.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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