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Display name limit for extensions

Occasional Visitor

Display name limit for extensions



Our phones are set up with a list of extensions that we can dial out of using the buttons on the sides of the screen (VVX). I'm guessing that since there are buttons on both sides of the screen, you can have a list on both sides as well; however, we only have extensions on the left side. The names get cut when they reach the middle of the screen, which enables you to see the name of the extension but not the number (displayed after the name). Is there a way to expand the character limit if we're only using the left side of the screen? It would be great if we could see the name and extension number.


Thank you in advance!



Message 1 of 2
Polycom Employee & Community Manager

Re: Display name limit for extensions

Hello @victormiyagi,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


To answer your actual question the answer is no.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2