cancel
Showing results for 
Search instead for 
Did you mean: 

Distinctive Ring on inbound routes

SOLVED
Member

Distinctive Ring on inbound routes

Trying to set up distinctive ring on inbound routes FreePBX 13.0.194.2 polycom soundpoint IP 550 and 650 firmware version  4.0.7 have serched and found a few older post put cant seem to make things work would take any suggestions or instruction on how to get this acomplished.

 

Thanks

Bert16112

Message 1 of 7
6 REPLIES
Polycom Employee & Community Manager

Re: Distinctive Ring on inbound routes

Hello @Bert16112,

welcome to the Polycom Community.

 

UC Software 4.0.7 is no longer a supported version so please ensure to upgrade to UC Software 4.0.13

The community's VoIP FAQ contains this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Member

Re: Distinctive Ring on inbound routes

Thanks for the info i have updated to 4.0.13 as said to in post.

I found this https://pbxinaflash.com/community/threads/polycom-alert-info-distinctive-ring.11261/ and would be great but cant get to work. Would appreciate help with this concept if any suggestions to getting it to work.

Message 3 of 7
Polycom Employee & Community Manager

Re: Distinctive Ring on inbound routes

Hello @Bert16112,

How about posting your configuration and maybe some logs or traces so people in the community can check if the SIP server even sends the correct SIP NOTIFY message as provided in the FAQ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Highlighted
Member

Re: Distinctive Ring on inbound routes

Here is a piece of the log file showing <Highest Double Trill> in the alert info.

and after that is, what is in the SIP-Interop.cfg alertinfo 

Then the third peice is what I think needs added but not sure how to get it done with EndPoinManager.

Also attached complete sip cfg and log file

 

Thanks for the help

Bert

 

Executing [s@func-apply-sipheaders:3] While("SIP/347-00022bd1", "1") in new stack
[2018-02-14 14:31:44] VERBOSE[9583][C-00011a5f] pbx.c: -- Executing [s@func-apply-sipheaders:4] Set("SIP/347-00022bd1", "sipheader=<Highest Double Trill>") in new stack
[2018-02-14 14:31:44] VERBOSE[9583][C-00011a5f] pbx.c: -- Executing [s@func-apply-sipheaders:5] SIPAddHeader("SIP/347-00022bd1", "Alert-Info: <Highest Double Trill>") in new stack
[2018-02-14 14:31:44] VERBOSE[9583][C-00011a5f] pbx.c: -- Executing [s@func-apply-sipheaders:6] EndWhile("SIP/347-00022bd1", "") in new stack
[2018-02-14 14:31:44] VERBOSE[9583][C-00011a5f] pbx.c: -- Executing [s@func-apply-sipheaders:3] While("SIP/347-00022bd1", "0") in new stack
[2018-02-14 14:31:44] VERBOSE[9583][C-00011a5f] pbx.c: -- 

 

 

voIpProt.SIP.acd.signalingMethod="0"
>
</voIpProt.SIP.acd>
<voIpProt.SIP.alertInfo
voIpProt.SIP.alertInfo.1.class="autoAnswer"
voIpProt.SIP.alertInfo.1.value="Auto Answer"
voIpProt.SIP.alertInfo.2.value=""
voIpProt.SIP.alertInfo.2.class="default"
voIpProt.SIP.alertInfo.9.="Highest Double Trill"
voIpProt.SIP.alertInfo.9.class="custom9"
>
</voIpProt.SIP.alertInfo>
<se>
<se.rt>
<se.rt.custom9 se.rt.custom9.name="Highest Double Trill"
se.rt.custom9.ringer="ringer9" />
</se.rt>
</se>

 

Polycom Employee & Community Manager

Re: Distinctive Ring on inbound routes

Hello @Bert16112,

The suggested FAQ is pretty detailed on this as your server is sending:

 

 "Alert-Info: <Highest Double Trill>"

 

but the phone would be expecting:

 

 "Alert-Info: info=Highest Double Trill"


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 7
Member

Re: Distinctive Ring on inbound routes

Thanks for the help

 

Bert

Message 7 of 7